A minimum number of participants is required for each module & class.

We'll have multiple schedules available (morning, evening, night, and weekends) depending on demand.

Why Study the Microsoft Excel Course?

Microsoft Excel is the leading tool for data management and presentation in today's professional world. Mastering it efficiently, quickly, and intelligently will give you a competitive edge.

In this course, you will develop essential knowledge and skills to create and edit spreadsheets with confidence. You will learn to use formulas and functions, organize and filter data with precision, and present information in a clear and structured format for effective analysis.

Basic Microsoft Excel Module

Description:
Master the fundamentals of Microsoft Excel from scratch. This module is designed for beginners and covers the essential tools you need to start working with spreadsheets efficiently.
Content:

• Introduction to Excel's interface.

• Creating and editing spreadsheets.

• Basic data operations: copy, paste, cut, undo.

• Simple formulas (sum, subtraction, average).

• Cell formatting: colors, borders, and styles.

• Introduction to basic charts.

Ideal for: People with no prior experience in Excel or those looking to refresh basic concepts.

Intermediate Microsoft Excel Module

Description:
Take your skills to the next level and learn to optimize processes with advanced Excel tools. This module focuses on intermediate features to help you work smarter and stay organized.
Content:

• Advanced functions: VLOOKUP, CONCATENATE, IF conditions.

• Data management: filters, sorting, and pivot tables.

• Conditional formatting to highlight key information.

• Introduction to data validation.

• Advanced charts and report customization.

Ideal for: Users who have mastered the basics of Excel and want to tackle more complex tasks.

Advanced Microsoft Excel Module

Description:
Become an Excel expert with this advanced module. Learn professional techniques and tools for data analysis, process automation, and strategic decision-making.
Content:

• Complex functions: INDEX, MATCH, INDIRECT.

• Introduction to macros and VBA for automation.

• Data analysis with pivot tables and pivot charts.

• Handling large datasets: advanced filters and slicers.

• Data modeling and Power Query.

• Auditing and troubleshooting formulas.

Ideal for: Professionals looking to maximize productivity in Excel and perform high-level data analysis.

Professional Module: Advanced Reporting for Call Centers (Workforce) and Finance

Overview:

This professional module is designed to equip participants with the skills needed to create and develop advanced reporting solutions for Call Centers (Workforce Management) and Finance using Microsoft Excel. The course covers data analysis, automation, and visualization techniques to enhance decision-making and operational efficiency.

What You’ll Learn:

✅ Workforce Reporting for Call Centers:

• Data structuring and KPI tracking (Service Level, AHT, Occupancy, etc.).

• Scheduling and forecasting reports for workforce management.

• Real-time and historical performance dashboards.

✅ Financial Reporting:

• Budgeting, forecasting, and variance analysis reports.

• Cash flow and expense tracking dashboards.

• Automated financial statements and profitability analysis.

✅ Advanced Excel Tools & Techniques:

• Power Query for data transformation.

• Power Pivot & DAX for dynamic reporting.

• Interactive dashboards with Pivot Tables and Charts.

• Macros & VBA for automation.

Who Is This Course For?

🔹 Workforce & Operations Analysts in Call Centers.
🔹 Financial Analysts and Business Intelligence Professionals.
🔹 Anyone looking to enhance their Excel reporting skills for business applications.

📊 Turn your raw data into actionable insights! Join us and master the art of professional reporting. 🚀